Stokes · Forsyth · Surry · Rockingham · Yadkin
On-site service in your home or business
We come to you when the machine should stay where it is — Wi-Fi, printers, cabling, a tower you do not want to unhook. Hourly, one-hour minimum, plus a $1/mile trip fee. Complex hardware usually goes back to the shop so you are not paying the clock to watch a scan.
Monday–Friday 9:00 AM–7:00 PM by appointment. Serving the Piedmont Triad from King, NC.
Some people do not want to unplug a desktop because they are not sure it will go back together. Some offices cannot spare the machine for a drop-off. Some jobs only exist in the building: a printer on the network, a mesh node in the hallway, a TV on the wall, cable that has to run through a closet.
That is on-site. It is not a cheaper version of shop work. It is a different service with a different bill. If the problem is simple, we can often finish the same day. If it is a board, a clone, a swollen battery, or a malware job that needs offline tools, we will tell you it belongs on the bench and quote pickup or a drop-off so you are not buying hours.
Trip fee is $1.00 per mile, round trip, from our shop at 1260 Ralph Boyles Rd. in King — or from the previous client if that is shorter. All on-site labor has a one-hour minimum, then 15-minute increments.
Work that belongs at your place
Also common on-site: workstation setup, server check-ins we can do without a full bench, pickup of a machine that will come back to the shop, and drop-off of a finished repair so you do not have to drive to King.
How an on-site visit runs
01 TicketAddress, the device, and what is actually happening. We schedule when you are near the top of the queue. | 02 We look firstIf it is a 20-minute fix, we do it. If it is a three-hour scan, we recommend the shop. |
03 You approveHourly clock, trip fee, and any parts. No surprise add-ons after we leave. | 04 Shop if neededWe can take it, flat-rate the rest, and bring it back. That is often cheaper than staying. |
Hardware repairs other than simple swaps are usually not done on-site. The shop has the ESD mat, the iron, the magnification, and the lighting. We will not pretend a kitchen table is a bench. Cities and counties: locations.
Rates
Trip fee is in addition to labor. Cards may include a processing fee. Full terms: Terms.
| Service | Rate | How it bills |
|---|---|---|
| Residential on-site | $85 / hour | 15-minute increments. 1-hour minimum. |
| Commercial on-site | $125 / hour | 15-minute increments. 1-hour minimum. |
| Remote support | $65 / hour | 15-minute increments. No minimum. |
| Trip fee | $1.00 / mile | Round trip from King, or from the previous stop if shorter. |
| After hours & holidays | 2.5× standard | Only if a technician is actually available. |
On-site labor and trip fees are not refundable once we have traveled. If the job moves to the shop, shop rates apply to that portion.
What customers said
Google reviews. Google Business Profile · all reviews
“Paul is a pleasure to work with. Highly attentive to detail and professional. He was able to pinpoint and fix network issues I was experiencing at my office. He also provided advice for updates with my network and computer. It’s rare to find someone near King experienced with Mac based systems.”
Derrick Carroll
“Paul has been working on my sisters computer and network for years now. He is punctual, responsive, accurate, and insightful. He takes all the drudgery of working on a computer/network out of my hands.”
Sandy Tuttle
“I have been a client since 2013. Honest, knowledgeable, trustworthy and prompt. Offering a remote access program on both my computers to fix situations remotely saving a trip plus getting the job done faster.”
Faye Felt
On-site questions
Do you provide on-site computer service?
Yes. Scheduled visits for homes and businesses in Stokes, Forsyth, Surry, Rockingham, and Yadkin County. Appointment only. Ticket first.
What can you actually do on-site?
Setup, printers, networking, Wi-Fi, software, training, peripherals, workstation layout, simple troubleshooting, TV mounting, and cable management. If it needs a bench, we will say so.
Are some repairs cheaper in the shop?
Yes. Diagnostics, motherboard work, microsoldering, long malware jobs, and anything that has to sit overnight are almost always better as drop-off. We will tell you before the clock eats the budget.
How is the trip fee calculated?
$1.00 per mile, round trip, from 1260 Ralph Boyles Rd., King, NC — or from our previous stop that day if that is a shorter drive for you.
Is there a one-hour minimum?
Yes, for all on-site labor. Remote support has no minimum. In-shop common jobs are flat-rate after the diagnostic.
Can you pick up and deliver instead?
Often. If you cannot unhook it, we can. If you can drop it in King, that is usually the better rate. We will recommend the cheaper honest option.
Do warranty follow-ups still have a trip fee?
Labor on the completed service is 90 days. Warranty work is attempted remotely first. A return trip fee is at the shop’s discretion. Reply to the original Service Completed email — do not open a new ticket. Guarantee.
Need us at your place?
A ticket is how a visit gets on the calendar. We will tell you if the shop would cost less.