Device repair guarantee

What 90 days actually means

If something related to the completed service fails after pickup or after we leave, contact us using the original email whose subject is Ticket #____ Service Completed. That is how a warranty claim jumps the queue. A brand-new ticket waits in line like every other job — don’t do that for a comeback.

• Labor: 90 days from the completion date, on the work that was approved and finished.
• Parts we supply: covered by the manufacturer or vendor warranty. We look up the original invoice and represent you to Amazon, Newegg, MobileSentrix, or whoever sold it.
• No second diagnostic fee when the device comes back for the same completed service inside 90 days.
• If the problem is new scope — for example the original job was a screen, and it comes back soaking wet — that is a new diagnosis, and the diagnostic fee applies.

How a comeback is handled

We try remote first. If it has to come back to the shop or we have to roll a truck, a trip fee can still apply. That call is at the shop’s discretion — if it is clearly our workmanship, we are not looking to nickel-and-dime the drive.

Parts: we recommend what lasts

We recommend quality parts — usually OEM or the vendors we already trust — because they are the ones that survive the warranty period. We will still tell you the cheaper option. You choose. You pay what we paid for the part (card and other electronic-payment processing fees are passed through; that is the processor, not a hidden markup).

Parts often cost more than the labor. That is normal. If you buy the part yourself from eBay to save a few dollars, that is your call. It is a gamble. We cannot warranty a part we did not supply. If our install of your part was sloppy, the 90-day labor still covers putting it right. If the cheap part fails, that is the part — not our labor clock restarting a new part for free.

What is not covered

• Issues you already had and declined to repair.
• Problems unrelated to the completed service.
• Accidental or intentional damage after the job: a laptop lid closed on a pencil that cracks a new screen is not a warranty screen. Lines that appear because the panel itself is defective are a parts claim — that is why we use reputable vendors.
• Liquid or moisture that was not the original job. We replaced a screen; two months later the machine is wet — that is not a free diagnostic.
• Hardware or software you (or someone else) installed after pickup.
• Data loss. Back up before we start. We are not your backup plan.
• Customer-supplied parts (no parts warranty).

Malware and virus work

Labor is 90 days. We keep a log of what was removed. If you come back inside 90 days with the same infection, we remove it again at no labor charge. A brand-new infection from a new click, a new USB, or a new download is not the same job.

The “one-year warranty” you see on chain sites

Some national shops advertise a year. Read the asterisk: liquid is out, OEM-program work is out, and a lot of real-world failures are out. We would rather say 90 days of labor we will actually honor, plus the real manufacturer warranty on the part, with the exclusions above printed in English. Full legal language lives in our Terms and Conditions.