Stokes County · Forsyth County · Surry County
In-shop drop-off repair in King, NC
Bring the machine to the bench. Common repairs are billed at a flat rate so you are not paying hourly while a scan runs. Home-based shop, appointment only — not a walk-up counter.
Monday–Friday 9:00 AM–7:00 PM by appointment. 1260 Ralph Boyles Rd., King, NC 27021.
Drop-off at the shop is usually the better value. A virus scan, an OS update, a clone, or a battery that has to sit after install does not need you to pay for a technician to watch a progress bar. On-site visits are billed hourly plus a trip fee. That split is the point of this page.
We are a home-based shop in King, not a storefront with a bell on the door. If we are at someone else’s house, nobody is here to take a walk-up. Call or submit a ticket first. Drop-off is scheduled when your ticket is near the top of the queue so the device is not sitting on a shelf for a week waiting for a bench.
Intake is thorough. Most of the time we can give an accurate labor estimate after looking at the machine. When a part is required, you see OEM and aftermarket options when both exist, with invoices. You decide what we order. We will tell you how we would spend our own money. We will not mark the part up 20% and call that “service.”
What in-shop is for
Flat-rate common jobsTune-ups, malware, OS work, screen and battery swaps, storage upgrades — billed as a job, not as idle time. | The real benchESD mats, magnification, soldering, clones, and the lighting hardware repair actually needs. |
Parts you can seeOEM or aftermarket, with the vendor invoice. 90-day labor on completed service. Guarantee. |
How a drop-off actually runs
01 TicketDevice, symptoms, and that you want drop-off. We are not a walk-in. | 02 $75 diagnosticNon-refundable after the free first-pass estimate from your description. Applied to the job if you approve the work. |
03 You approveLabor and parts in writing. No surprise invoice. You pick the part when there is a choice. | 04 PickupWe test it, you pick it up. 30 days free storage. Details in Terms. |
How long will it take? We will give a honest range from similar jobs. What we cannot control: a part that ships late or arrives damaged, a manufacturer that wants the original back before they will send a replacement, or a machine so slow that Windows Update is a weekend project. We will say so when that is the case.
Laptops, desktops, Macs, tablets, phones, and the rest of the bench — see devices we repair and services.
Shop vs. on-site, in numbers
Same company. Different billing because the work is different.
| In-shop drop-off | On-site | |
|---|---|---|
| How it bills | Flat rate on common jobs after a $75 diagnostic | Hourly, 1-hour minimum, plus trip fee |
| Trip fee | None. You bring it. | $1.00 per mile, round trip |
| Best for | Hardware, scans, clones, screens, anything that sits on a bench | Wi-Fi, printers, cabling, setup, training, machines you do not want to unhook |
| Idle time | Not billed while Windows updates | The clock is running |
Residential on-site is $85/hour. Commercial on-site is $125/hour. Remote is $65/hour with no minimum. Full table: Terms.
What customers said
Google reviews. Google Business Profile · all reviews
“Super fast and great price! 5 Star Service was performed on my HP Laptop. They replaced the aging and slow hard disk drive to a fast solid state drive and optimized Windows 11. I appreciated that they took the time to explain the storage drive options including brands, speeds and warranty differences. It was certainly worth the trip from Winston Salem.”
William Zwigard
“Paul is amazing!!! You will NOT be disappointed!! He is so very knowledgeable and cares about your devices and customer service is top notch!! He takes detailed pictures and notes on everything.”
Jaylady S
“Fixed my windows 11 laptop fast.”
Bonnie Stewart
In-shop questions
Can I just drop a computer off without a ticket?
No. This is a home-based shop. If we are on-site for another client, nobody is here. Submit a ticket. We schedule drop-off when you are near the top of the queue so the machine is not waiting on a shelf.
Why is in-shop usually cheaper than on-site?
On-site is hourly plus mileage because we are at your location. In the shop, a scan can run while we work on the next ticket. You should not pay us to watch a progress bar.
What is the $75 diagnostic?
A free first-pass estimate is based on what you tell us. Once the device is on the bench, a non-refundable $75 diagnostic applies for in-shop troubleshooting beyond that estimate. If you approve the repair, that fee is part of the job — not a second surprise line.
Do I get a choice of parts?
Yes. When OEM and aftermarket both exist, we quote both. You see what we pay. You decide. Manufacturer warranties follow the vendor of the part we supply.
How long can the device stay after it is finished?
30 days free. A holding fee after that. Abandoned at 61 days. Photo ID at pickup. Details: Terms, section 9.
Is there a warranty on shop work?
Labor on the completed service is 90 days. Reply to the original Service Completed email to open a warranty claim — do not start a new ticket. Guarantee.
Ready to drop it off?
A ticket is how the queue starts. We will tell you when to come to King.