Bringing Your Tech to Life DSIR Resource – Recovery Guide Appendix E

Bringing Your Tech to Life DSIR Resource – Appendix E

Appendix E – Official Account, Platform, and Device Support Resources

Using Official Support Channels

Scammers frequently impersonate Microsoft, Apple, Google, Amazon, computer manufacturers,
internet providers, antivirus companies, and other technology businesses.

Do not use a telephone number displayed in a pop-up warning, unsolicited message, or search
advertisement. Begin at the company’s official website or application. If a website requests
payment, remote access, a gift card, cryptocurrency, or a verification code before providing
ordinary account assistance, stop and verify the request independently.

Account, Platform, and Software Support

Microsoft Account and Software

Account management and security: https://Account.Microsoft.com/Security

Password reset and account recovery: https://Account.Live.com/Password/Reset

Recent account activity: https://Account.Live.com/Activity

Microsoft account devices: https://Account.Microsoft.com/Devices

Two-factor authentication: https://Support.Microsoft.com/Accounts-Billing/Security/How-to-Use-Two-Step-Verification-with-Your-Microsoft-Account

Compromised-account recovery guidance: https://Support.Microsoft.com/Accounts-Billing/Manage/How-to-Recover-a-Hacked-or-Compromised-Microsoft-Account

Apple Account

Account management and security: https://Account.Apple.com

Password reset and account recovery: https://IForgot.Apple.com

Apple Account device list: https://Support.Apple.com/102649

Stolen Device Protection: https://Support.Apple.com/120340

Two-factor authentication: https://Support.Apple.com/102660

Compromised-account recovery guidance: https://Support.Apple.com/102560

Google Account

Account management and security: https://MyAccount.Google.com/Security

Password reset and account recovery: https://Accounts.Google.com/Signin/Recovery

Google Account devices: https://MyAccount.Google.com/Device-Activity

Recent security activity and Security Checkup: https://MyAccount.Google.com/Security-Checkup

Android Find Hub and theft protection: https://Support.Google.com/Android/Answer/15146908

Two-factor authentication: https://MyAccount.Google.com/SigninOptions/Two-Step-Verification

Compromised-account recovery guidance: https://Support.Google.com/Accounts/Answer/6294825

Amazon Account and Shopping

Account and shopping support: https://www.Amazon.com/Help

Account and login issues: https://www.Amazon.com/gp/help/customer/account-issues

Two-step verification recovery: https://www.Amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H

Report suspicious communications: https://www.Amazon.com/ReportAScam

Mozilla Account and Firefox

Account management and security: https://Accounts.Firefox.com/Settings

Password reset and account recovery: https://Support.Mozilla.org/en-US/kb/how-change-or-reset-your-mozilla-account-password

Suspicious-account activity guidance: https://Support.Mozilla.org/en-US/kb/suspicious-activity-my-firefox-account

Two-factor authentication: https://Support.Mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

Firefox Sync and Primary Password security: https://Support.Mozilla.org/en-US/kb/using-primary-password-sync

Saved-password security: https://Support.Mozilla.org/en-US/kb/how-firefox-securely-saves-passwords

Device Manufacturer Support

Microsoft Surface

Microsoft Surface device support: https://Support.Microsoft.com/Surface

Apple Devices

MacBook and other Mac laptop support: https://Support.Apple.com/Mac/Laptops

iMac and other Mac desktop support: https://Support.Apple.com/Mac/Desktops

iPhone support: https://Support.Apple.com/iPhone

iPad support: https://Support.Apple.com/iPad

Google Devices

Google Store and hardware support: https://Support.Google.com/Store

Google Pixel phone support: https://Support.Google.com/PixelPhone

Google Chromebook support: https://Support.Google.com/Chromebook

Amazon Devices

Amazon devices and digital services: https://www.Amazon.com/Your-Account

Mobile Carrier Account Security Resources

Verizon

Account fraud and security guidance: https://www.Verizon.com/Support/Keeping-Your-Account-Safe-FAQs

SIM Protection and Number Lock: https://www.Verizon.com/Support/Knowledge-Base-309294

AT&T

Wireless Account Lock: https://www.ATT.com/Support/Article/Wireless/000102016

Account passcodes and extra security: https://www.ATT.com/Support/Article/My-Account/KM1051385

T-Mobile

SIM Protection: https://www.T-Mobile.com/Support/Plans-Features/SIM-Protection

Scam, spam, and fraud assistance: https://www.T-Mobile.com/Support/Plans-Features/Help-With-Scams-Spam-and-Fraud

Spectrum Mobile

Account fraud protection: https://www.Spectrum.net/Support/Mobile/Account-Fraud-Protection

Spectrum Mobile support: https://www.Spectrum.com/Mobile/Contact-Spectrum-Mobile

Important Verification Reminders

A company logo, caller-ID name, email address, or professional-looking website does not prove
that the contact is legitimate.
Technology companies do not monitor every customer’s computer and then telephone unexpectedly
to report infections.
Never provide an account password, verification code, recovery code, security key, device
passcode, or remote access merely because someone claims to represent a manufacturer.
When in doubt, stop the conversation, close the message, and contact the company again through
its official website or application.
If remote-access software was installed during a suspicious interaction, disconnect the device
from the internet and obtain assistance before using the device for email, banking, shopping,
password changes, or other sensitive activity.

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