We will never call and say we detected a problem on your computer that requires immediate remote access, or tell you to download some other tool. Confirm the number on your caller ID is one of the phones listed on this website. Existing clients: we can prove who we are with information only we would have. Read the full warning ↓
Stokes County · Forsyth County · Surry County
Remote support from King, NC
Software, email, browsers, updates, and a lot of “it just started doing this” — without loading the car. $65/hour, billed in 15-minute increments, no one-hour minimum. You start the session. You can see what we do.
Monday–Friday 9:00 AM–7:00 PM by appointment. Internet on the device is required.
Finding time to drop a computer at the shop is not always realistic. Work, school, church, the rest of the week. Remote is how we catch a lot of problems before they become a Saturday on the bench.
We use one of three remote-access platforms, depending on the device, the operating system, and which vendor we currently hold a paid subscription with. Like insurance, it pays to switch from time to time. Keeping our cost down is how we keep the $65 rate. When we migrate, we will tell you which download to use for this appointment — not a tool a stranger names on the phone.
If that computer has been in our shop in the last two years, look on the desktop for a shortcut named Bringing Your Tech to Life – Remote Access. Double-click that first. It is the current tool we left for you. If it is missing, outdated, or the machine is new to us, we will point you to the right vendor below.
Break-fix sessions are attended. You open the app, you share an ID or a one-time code, you stay at the machine, you can watch. Unattended access is only for contracted maintenance clients with a written agreement — not for a one-off repair.
The three tools we actually use
Splashtop SOS
Attended support. You download SOS, run it, and give us the session code. Common on Windows and Mac when that is the subscription we are on.
AeroAdmin
Small portable program. On Windows it is often just download and run — no installer. You read us the ID on the screen and click Allow.
RemotePC
Used when that is the live subscription, or when the other two are a poor fit for the OS. We will say so on the ticket before you download anything.
Do not pick one at random and hope. Submit a ticket (or call if we already have you on the calendar). We will tell you which of those three to use for your device. Direct vendor links are here so you are not downloading “support.exe” from a popup or a stranger’s email.
How a remote appointment runs
01
Ticket
Device, operating system, and what it is doing. We schedule when you are near the top of the queue.
02
We name the tool
Shortcut on the desktop if we left one, or Splashtop / AeroAdmin / RemotePC for this visit.
03
You start it
You run the program, share the ID or code, click Allow. You can see the session.
04
We work, then stop
When we disconnect, the attended session is over. Close the app if you want it gone.
Rates
Remote does not have the one-hour minimum that on-site does. Full table: Terms.
| Service | Rate | How it bills |
|---|---|---|
| Remote support | $65 / hour | 15-minute increments, rounded up. No minimum. |
| Residential on-site | $85 / hour | 1-hour minimum + trip fee. On-site |
| In-shop drop-off | Flat rate after $75 diagnostic | Better for scans, hardware, clones. In-shop |
If the job turns into a long scan or real hardware work, we will say the shop is cheaper than watching a progress bar on a $65 clock.
Screenshot directions
Use only the tool we name for this appointment. Vendor sites open in a new tab. If a download does not match what we told you, stop and call us at 336-270-9755.
If you already have our desktop shortcut
- Look on the desktop for Bringing Your Tech to Life – Remote Access.
- Double-click it. Allow it to run if Windows or macOS asks.
- Read us the ID, code, or PIN on the screen. Do not read it to anyone else.
- Click the prompt that lets the technician connect. Stay at the computer.
- When we are done, close the program. The attended session ends.
No shortcut, or it errors? That is normal if the machine is new to us or we changed vendors. Use the tool we name on the ticket.
Splashtop SOS
Vendor: splashtop.com. Client download: sos.splashtop.com/en/sos-download.
- Open the SOS download page in your browser. You should see Splashtop’s own site, not a random “support” domain.
- Download SOS for Windows or Mac, matching the computer we are working on.
- Run the file. You usually do not need a full installed “always-on” client for a one-time session.
- A nine-digit (or similar) session code appears. Read that code to us on the phone or ticket.
- Approve the connection prompt. You should see that someone is in the session.
- When we disconnect, close SOS.
AeroAdmin
Vendor: aeroadmin.com. Downloads: aeroadmin.com/en/downloads.html.
- Open AeroAdmin’s download page. The address should be aeroadmin.com — not a look-alike.
- Download the Windows or Mac build we told you to use. On Windows this is often a small
.exethat does not need an installer. - Launch it. If SmartScreen warns, that can be normal for a portable tool; if we did not send you here, do not override it.
- The window shows an ID. Read us that ID.
- Click the prompts that allow the technician to connect and, if asked, to control the mouse and keyboard.
- Sit with the machine. When we finish, close AeroAdmin. Nothing has to stay installed.
RemotePC
Vendor: remotepc.com. Windows download: remotepc.com/download#windows.
- Only use RemotePC if we said this appointment uses RemotePC. Do not install it because a popup suggested it.
- Open remotepc.com and the download section for your operating system (Windows link above; we will give Mac or other links if needed).
- Install or run the viewer/host we named. Follow the on-screen prompts.
- Share the ID, email, or one-time code we asked for — not a password to your Microsoft or Apple account.
- Approve the connection. Watch the session. Disconnect when we say we are done, or ask us to disconnect.
We will never do this. Scammers will.
Bringing Your Tech to Life will not call you out of the blue and say we have detected a problem on your computer that requires immediate remote access. We will not tell you to download AnyDesk, TeamViewer, “Microsoft Support,” “Apple Security,” or some other tool we did not name on this page for a scheduled ticket.
If your phone rings:
- Look at the number. It should match a number printed on this website: 336-270-9755 or 336-785-5432. Caller ID can be spoofed, so matching the digits is the start, not the whole test.
- If you are an existing client, we can identify ourselves with something only we should know — a previous ticket number, the last device we serviced, the name on the last invoice. A stranger cannot. Ask. If they dodge, hang up.
- We call back about a ticket you opened, or about an appointment already on the calendar. We do not hunt random PCs on the internet and then dial you.
Never let a stranger control your computer — even if they claim to be Microsoft, Apple, HP, Dell, Lenovo, your ISP, your bank, or “Windows Support.” Those companies do not call because a popup found a virus.
The popup itself is the scam. Full-screen alerts, sirens, “your PC is infected,” a phone number to “Microsoft Support,” a voice that will not shut up until you call — that number is not Microsoft. It is not us. Close the browser (Task Manager / Force Quit if you have to). Do not call the number on the screen. Do not download what it offers. If you already did, submit a ticket or call 336-270-9755 and say so. We have seen this a lot. It is fixable more often than it feels in the moment.
When we really need remote access, it is after a ticket or a scheduled appointment, using Splashtop SOS, AeroAdmin, RemotePC, or the desktop shortcut we left on your machine — not a brand a popup invented.
What customers said
Google reviews. Dates omitted. Google Business Profile · all reviews
“I have been a client of Bringing Your Tech to Life since 2013. I have found him to be honest, knowledgeable, trustworthy and prompt. They have trouble shot many problems I’ve had plus also cleaning up both my desktop PC and laptop when the need arose. He’s also given me good advice on the best way to solve some problems that required purchasing replacement components. Offering a remote access program on both my computers to fix situations remotely saving a trip plus getting the job done faster.”
Faye Felt
Remote questions
Which program should I download?
The one we name for this appointment. It will be Splashtop SOS, AeroAdmin, RemotePC, or the desktop shortcut labeled Bringing Your Tech to Life – Remote Access. We switch vendors when it keeps cost down. Do not guess, and do not use a program a popup named.
How does a session actually start?
You open the program. You give us a device ID and, when the tool uses one, a one-time PIN or session code. The ID may stay the same; PINs usually change every time the app opens. You should be able to see that we are connected.
Can you log in whenever you want?
Not for ordinary repair. Break-fix is attended: you start it, you watch it. Unattended access is only for contracted maintenance clients under a written agreement.
What can you fix remotely?
Software, app installs, email, browsers, OS settings, Microsoft 365, some printers, updates, training, and a lot of general troubleshooting. Hardware tests, heat, storage, boards, and a machine with no internet belong in the shop or on-site.
Can you remove serious malware remotely?
Light stuff, sometimes. A machine that needs to stay offline and boot from our tools is a shop job. Safer and usually cheaper than burning hours on a live, infected session.
I do not have internet.
Remote will not work. Call 336-270-9755. You get a person, not a phone tree. We will talk drop-off or on-site.
Someone called saying they are you / Microsoft / Apple.
Hang up. Read the warning on this page. Then call the number printed on this site back. Do not call the number on the popup.
Need us on the machine without the drive to King?
Open a ticket. We will tell you which of the three tools to run — and we will not pretend a popup is us.